General support
For login trouble, account access, delivery issues, broken pages, or feature questions, email support@uknowme.sbs.
Contact & Support
If you need help with UKNOWME, use the contact path that matches your issue. That helps us route your request faster and keeps privacy, moderation, and technical support threads from getting mixed together.
Choose the right contact path
Privacy and legal requests
For access, deletion, correction, or do-not-sell/share requests, use the privacy request form so your request is logged and tracked correctly.
Abuse and moderation
Use the in-product report flow whenever possible. If you cannot access the relevant page, contact admin@uknowme.sbs with the username, screenshot, and context.
Outbound email notices
Messages sent from noreply@uknowme.sbs are automated account emails. That mailbox is not monitored for support replies.
What to include in your message
- The email address connected to your account.
- Your username or inbox link if you can still access it.
- A short description of the issue and the steps that led to it.
- Screenshots or exact error text when reporting a bug.
- For moderation issues, links or IDs for the message or account involved.
Response expectations
Account and technical support
We aim to reply to general support requests within 1 to 2 business days, depending on queue volume and the amount of investigation required.
Abuse reports
Safety issues are prioritized based on severity. Reports involving threats, harassment, or clear policy violations are reviewed as quickly as possible.
Privacy rights requests
Formal privacy requests are reviewed through the dedicated request flow so we can verify identity, document the request, and respond within applicable legal timelines.
Self-service resources before you email
Many common questions are already covered in the public help library. Checking the right page first is often faster than waiting in the support queue.
- Read the FAQ for account, messaging, and moderation basics.
- Use the guides library for practical advice on getting better anonymous feedback.
- Review Privacy and Terms for policy details.
Best route for privacy rights: use the
privacy request form instead of a general support email so your request enters the correct review workflow.